Unassigned
0
Needs allocation
Open Work Orders
0
Live tickets
Escalated
0
Rule triggered
Awaiting Verification
0
Customer confirmation
PM Overdue
0
Schedules past due
Active Work Orders View all →
| WO | Problem | Location | Assigned | Overdue | Status | Action |
|---|
Repair Cost by Asset
Upcoming PM View all →
Engineer Workload Manage →
WO by Status
| WO | Raised | Complainer | Location | Problem | Assigned | Est. Finish | Overdue | Esc. | Status | Action |
|---|
| Asset | PM Task | Frequency | Last Done | Next Due | Engineer | Status | Action |
|---|
These rules live in the database and are evaluated by a Postgres function. Change a threshold and press Run Escalation Engine — every open ticket is re-scored server-side.
Escalation Rules Re-evaluate now →
Escalation Levels
| Level | Role | Notified via |
|---|---|---|
| L0 | Assigned Engineer | App push |
| L1 | Chief Engineer | App + WhatsApp |
| L2 | General Manager | App + WhatsApp + Email |
| L3 | Directors / MD | Email + board report |
| Name | Type | Ref / Dept | Phone | Complaints | Action |
|---|
| Part | Part No. | Stock (this store) | Total All Stores | Reorder Lvl | Lifetime Used | Vendor | Status |
|---|
Most Frequently Used Parts
| Part | Qty Used | Withdrawals | Top Asset |
|---|
Store Access & Control
Accounts are created server-side by a secured function. Only admin and GM roles can reach it — the privileged key is never present in this page.
| Name | Role | Linked Engineer | Last Sign-in | Status | Action |
|---|
What each role can do
| Role | Permissions |
|---|---|
| admin | Everything, including creating logins |
| gm | Everything, including creating logins |
| chief_engineer | All maintenance data; add assets, parts, engineers, PM, escalation rules |
| director | Full visibility and master data; no login management |
| engineer | View everything; create and progress work orders, issue parts |
| storekeeper | View everything; issue and transfer parts |
| viewer | Read only |
Repair vs Replacement Value
Work Orders by Status
Repair vs Replace — Lifetime Cost Analysis
| Asset | Failures | Total Repair Cost | Replacement | Repair % | Recommendation |
|---|
Parts vs Assets Consumption Matrix
| Asset | Part Types | Total Qty | Parts Cost | Most Used Part |
|---|